jilbd Privacy Policy

jilbd ("we", "us", "our") operates the online casino and sports betting platform accessible at jilbd.org. We are committed to protecting the privacy of all players who use our platform. This Privacy Policy describes the personal data we collect from you when you register, play, deposit, withdraw or otherwise interact with jilbd, how we use that data, with whom we may share it, and the rights you have in relation to your personal information.

By using jilbd you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Privacy Policy applies to all players accessing jilbd from Bangladesh and should be read together with the jilbd Terms and Conditions and Responsible Gaming Policy.

jilbd collects personal data through several means: directly from you when you register and use the platform; automatically when you access jilbd via your device; and from third-party payment processors and identity verification services in connection with KYC. The categories of personal data we collect include:

• Identity information: full name, date of birth, mobile phone number, and government-issued identification document details (such as National Identity Card number) where required for age verification and KYC compliance.
• Financial information: details of deposits and withdrawals including amounts, timestamps, payment method identifiers (bKash wallet numbers, Nagad wallet numbers, Rocket numbers, bank account references), and transaction IDs. We do not store full payment card numbers.
• Account and gaming data: username, password (stored in hashed form), betting history, game session records, bonus activity, account balance history, and responsible gaming settings you have applied.
• Technical and device data: IP address, device type (smartphone model, operating system version), browser type and version, screen resolution, connection type (mobile data or Wi-Fi), and time zone set on your device.
• Communications data: records of any correspondence between you and jilbd's customer support team, including live chat transcripts and support ticket content.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data beyond what is strictly necessary for identity verification purposes. Where we do request identity documents, these are processed solely for KYC compliance and age verification.

jilbd uses the personal data we collect for the following purposes. We will not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent:

• Account management and platform operation: to create and administer your player account, verify your identity and age, process your deposits and withdrawals in BDT via bKash, Nagad, Rocket and local banks, and to provide you with access to jilbd's games and betting markets.
• Legal compliance and anti-fraud: to comply with KYC obligations, verify that players are aged 21 or above, conduct anti-money laundering checks, detect and prevent fraudulent activity, and respond to lawful requests from regulatory or law enforcement authorities.
• Responsible gaming: to monitor gameplay patterns for signs of problem gambling, to enforce deposit limits, loss limits and self-exclusion settings you have chosen, and to provide targeted responsible gaming guidance where appropriate.
• Customer support: to process and respond to enquiries, complaints and support requests you submit through live chat or email, and to maintain a record of those communications for quality assurance purposes.
• Service improvement and analytics: to analyse aggregated and anonymised usage data to understand how players use jilbd, to identify technical issues, and to improve the platform's performance, game catalogue, and payment infrastructure for Bangladesh players.

jilbd processes your personal data on the following legal bases:

• Contractual necessity: processing that is necessary to perform our contract with you as a registered player, including account creation, payment processing, and provision of access to games and betting markets.
• Legal obligation: processing that is required by applicable law, including KYC identity verification, age verification, anti-money laundering procedures, and responding to lawful regulatory and law enforcement requests.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, service improvement, and analytics — where those interests are not overridden by your privacy rights.

jilbd does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your data with third parties only in the following circumstances:

• Payment processors: we share the minimum necessary financial data with bKash, Nagad, Rocket, Upay and partner banks for the purpose of processing your deposits and withdrawals. These parties are contractually bound to process your data only for that specific purpose.
• Identity verification providers: we share identity document data with third-party KYC verification services to fulfil our age verification and anti-money laundering obligations. These providers operate under strict data processing agreements.
• Game providers: game session data may be shared with third-party studio providers including Evolution Gaming, Ezugi and Pragmatic Play Live for the purpose of operating their games on jilbd's platform and resolving any game-related disputes.
• Legal authorities: we may disclose personal data to law enforcement, regulatory bodies or courts where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering or other illegal activity.

All third parties with whom jilbd shares personal data are required to maintain appropriate technical and organisational security measures and to process that data only for the purposes described above.

jilbd processes all financial transactions exclusively in Bangladeshi Taka (BDT). When you make a deposit via bKash, Nagad, Rocket or a local bank transfer, the relevant payment processor receives only the data necessary to execute the transaction. jilbd retains a record of transaction amounts, timestamps, and anonymised payment method references for audit, dispute resolution and regulatory compliance purposes. We do not store full bKash or Nagad PIN numbers, full bank account numbers, or full card numbers at any point.

KYC verification is conducted in accordance with applicable anti-money laundering requirements. Players are required to submit proof of identity (such as a Bangladesh National Identity Card or passport) and may be asked to provide proof of address or source of funds in specific circumstances. KYC documents are retained for the minimum period required by applicable law and are not used for any purpose other than identity verification and regulatory compliance.

jilbd uses cookies and similar tracking technologies to operate the platform effectively and to understand how players interact with it. We use the following categories of cookies:

• Essential cookies: strictly necessary for the operation of jilbd. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without preventing the platform from functioning.
• Functional cookies: used to remember your preferences such as language settings and responsible gaming limits you have applied. Disabling these cookies may affect your experience on the platform.
• Analytics cookies: used to collect anonymised data about how players navigate and use jilbd so that we can improve the platform. These cookies are only placed with your consent. You may withdraw consent at any time by adjusting your cookie settings.

Most mobile browsers allow you to control cookies through your browser settings. Please note that disabling essential cookies will prevent jilbd from working properly. jilbd does not use third-party advertising cookies or share cookie data with advertising networks.

jilbd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. The following general retention periods apply: account and gaming data is retained for the duration of your account plus a period of five years following account closure; financial transaction records and KYC documents are retained for a minimum of five years following the relevant transaction or account closure, as required by applicable anti-money laundering law; customer support communications are retained for three years from the date of the relevant interaction.

When personal data is no longer required for the purposes for which it was collected and any applicable mandatory retention period has expired, jilbd will securely delete or irreversibly anonymise that data in accordance with our internal data lifecycle procedures.

jilbd takes the security of your personal data seriously and has implemented appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. Our security measures include: SSL (Secure Sockets Layer) encryption on all data transmitted between your device and jilbd's servers; password hashing using industry-standard algorithms so that plain-text passwords are never stored; access controls that restrict internal access to personal data to those employees and contractors who need it to perform their duties; and regular security reviews of our platform infrastructure.

Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. jilbd cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights, jilbd will notify affected players without undue delay in accordance with applicable law. You can help protect your account by keeping your password confidential, using a strong unique password, and contacting jilbd support immediately if you suspect unauthorised access to your account.

Subject to applicable law, you have the following rights in relation to the personal data jilbd holds about you. To exercise any of these rights, please contact jilbd's customer support team via live chat:

• Right of access: you may request a copy of the personal data jilbd holds about you and information about how it is being used.
• Right of rectification: you may request that inaccurate or incomplete personal data held by jilbd be corrected or completed without undue delay.
• Right to erasure: in certain circumstances you may request that jilbd delete personal data held about you. This right is subject to jilbd's legal obligation to retain certain data for regulatory and compliance purposes.
• Right to restriction: you may ask jilbd to restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to object: where jilbd processes your data on the basis of legitimate interests, you have the right to object to that processing. jilbd will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

jilbd will respond to all rights requests within a reasonable timeframe. We may need to verify your identity before processing a request. Some requests may be subject to limitations where applicable law or jilbd's regulatory obligations require us to retain or continue processing your data.

jilbd is strictly an adult platform. No person under the age of 21 is permitted to register for or use jilbd under any circumstances. jilbd does not knowingly collect personal data from individuals under the age of 21. If jilbd discovers or is informed that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed without notice.

jilbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, regulatory requirements, or the way jilbd operates its platform. The date of the most recent revision is displayed at the top of this page. Where changes are material, jilbd will endeavour to notify active players via the platform or via their registered contact details.

Your continued use of jilbd following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the revised policy, you must stop using jilbd. We encourage you to review this Privacy Policy periodically to stay informed about how jilbd protects your personal data.

If you have any questions, concerns or requests relating to this Privacy Policy or to the way jilbd handles your personal data, please contact our customer support team via live chat, available 24 hours a day, 7 days a week. You may also reach us by email at [email protected] (plain text — not a clickable link). We are committed to responding to all privacy enquiries promptly and transparently.